Last Updated: May 26, 2025
At Tuxedo T-Shirt, we want you to love your order from tuxedotshirt.com. Our Refund Policy outlines when refunds are available and how to request them. Please read this carefully before ordering.
1. Eligible Refunds
We offer refunds for:
- Defective Products: Shirts with manufacturing defects (e.g., tears, incorrect materials).
- Poor Printing: Orders with printing errors (e.g., smudged, misaligned, or incorrect designs).
All refund requests must be submitted within 30 days of delivery.
2. Non-Eligible Refunds
Due to our print-on-demand model, we cannot offer refunds or returns for:
- Sizing Issues: Choosing the wrong size. We strongly recommend reviewing our sizing charts before ordering, as we use standard Bella Canvas and American Apparel sizing.
- Change of Mind: Deciding you no longer want the item.
3. Refund Process
To request a refund:
- Contact us within 30 days of delivery via our contact form or email at hi@tuxedotshirt.com. Include your order number, photos of the issue, and a description.
- We’ll review your request and may ask you to return the item for inspection (we’ll provide a return address).
- If approved, we’ll issue a full refund to your original payment method within 7 business days of receiving the returned item.
4. Shipping Costs
Original shipping costs are non-refundable. If we send a replacement for a defective item, we cover the shipping cost.
5. Contact Us
For refund questions, use our contact form or email hi@tuxedotshirt.com.
6. Changes to This Policy
We may update this Refund Policy. Changes will be posted here.